3 Replies Latest reply on Jun 6, 2014 11:31 AM by 9046161ef2dbb2afd4c5e1794ecca14ff7c86877

    Lead Score Decay Batch Issue

      Hi All,

      I set up a batch campaign to run every night at 2 a.m. EST. It decays prospect scores by 5 points if they haven't had any activity on our site in the last 60 days.

      But, the issue is...

      We have an alert set up to email our reps for prospects who's lead score changes to at least 50. If the score decreases by 5 from inactivity, but stays over 50, the rep is getting alerted. Right now the logic is "lead score is at least 50". Should it be changed to lead score "IS" 50 to avoid this?

      Thank you!