4 Replies Latest reply on Apr 12, 2018 4:59 AM by Grégoire Michel

    GoToWebinar Attended Flow?

    Shelly Wilson

      Here there,

       

      Just set up test webinar to see if I have everything integrating correctly: program/Event set up, linked to GTW Event, emails approved and campaigns activated. Invited & Registered into working correctly. However when I started broadcast on test webinar, checked that colleague was visible as attendee, and ended webinar, neither GTW nor Marketo are picking her up as Attended on dash/summary levels. In GTW History view and Report dash view it says 0 attended. When I download actual attendee report, however, I DO see her as attendee, so it did in fact capture the data. In Marketo, though, webinar event summary view it shows 0 attended.

       

      So questions are:

      –Do I need to set up a specific flow for Attended like I did for invite and registered stages? I'd assumed GTW pushed this info to Mkto

      –Could this simply be a delay thing. It's been 30 mins since I ended the webinar, but I know things aren't always fast in Mkto

       

      Thanks!