1 Reply Latest reply on Apr 6, 2018 3:38 AM by Grégoire Michel

    Salesforce Sync with Marketo

    S D

      Hi,

       

      Is there any way to Un- sync a Marketo program from a Salesforce campaign.

      Accidentally, we synced a Marketo program with WRONG salesforce campaign. Now, I want to stop the sync. Is there a way out?

       

      Thanks!

        • Re: Salesforce Sync with Marketo
          Grégoire Michel

          Just go to the program summary screen, hit the Program actions -> Salesforce campaign sync menu. Once in the dialog, revert it back to "none". This will not clean membership on both sides, though. You will have to remove members manually (in Marketo, this is done setting the program member status to not in program)

           

          Then you can start the program-campaign sync process again.

           

          Pay attention, it 's always preferable to create the SFDC campaigns from Marketo, in order to avoid any issue with program member statuses.

           

          -Greg