AnsweredAssumed Answered

Form in Landing Page not linking back to Lead

Question asked by Andrew Cho on Apr 8, 2018
Latest reply on Apr 10, 2018 by Sanford Whiteman

Hi all,

 

This may be a simple fix and I was wondering if someone could help me or lead me in the correct direction to fix this problem.

 

I have created a preference centre for those who wish to opt into a newsletter.

I have basically followed this guide : Build an Email Preference or Email Subscription Center in Marketo in 10 Steps

 

Everything seems to be good so far, the problem I am having however is getting the form to link back to the lead when sent through an email.

 

 

     -I have created a form that is in a landing page.

     -I have put that link into the footer and it does not link back to the lead. (Also tried to use tokens instead)

     -I have attached a 'hidden' email in the form.

    

  I can see that the email is sent and clicked on but when clicking on the 'Unsubscribe' link and visiting the preference centre, it stops linking back to the lead and instead to just 'Email'

 

I have attached a screenshot below:

Screen Shot 2018-04-09 at 5.31.37 PM.png

 

 

If anyone has any suggestions that would be great

 

Thanks for your time!

Andrew

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