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Operational Email shows as delivered

Question asked by Erika S on Apr 4, 2018
Latest reply on Apr 5, 2018 by Danielle Guarino

We recently sent an operational email to our internal employees and based on the metrics in the email program summary tab, those emails were delivered.  After speaking with several employees, it looks like not everyone got the email even though it was 'delivered' to their email address. It was set as an operational email so I don't believe communication limits had anything to do with this. Has anyone encountered a similar issue?

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