AnsweredAssumed Answered

Started Salesforce Sync and Then Decided We Didn't Want It. Now Fields are locked!

Question asked by Bethanie Kollbaum on Mar 27, 2018
Latest reply on Mar 28, 2018 by Grégoire Michel

Curious if anyone has an answer to a dilemma I have around SFDC and Marketo sync issues.


I started mapping my Salesforce fields to Marketo, but never finished the mapping and never synced it to Salesforce. We decided that we didn't want to sync with Salesforce at all and now my Field Management page is stuck here:


Screen Shot 2018-03-27 at 3.12.56 PM.png

I can't edit/create new fields. How can I get this back to normal? If I click Finish Mappings will that get me back?


I'm afraid to push that and then mess up my Marketo field names in some way. If I never push start sync though, maybe I will be ok?


I talked to Marketo support and they are telling me I need a new instance?!?!? Seems ridiculous to me. If anyone's ever come across this, any help would be super appreciated.


Thanks for what you do in the community.