AnsweredAssumed Answered

Marketo Form & Salesforce Sync Override

Question asked by Amala Haidar on Mar 27, 2018
Latest reply on Sep 5, 2018 by Sanford Whiteman

Hi, we're using a Marketo form on our webpage which sync's to Salesforce.  


Currently, if the person completing the form already exists in Salesforce or has previously completed the specific ares of the form then it uses the Salesforce details or information previously submitted and not the new information supplied. 


How can you check which fields update with new information and which keep the existing.  Is there a way to override this so that the sync to Salesforce captures the updated details entered in Marketo instead.   We're finding that if someone updates their phone number or address Salesforce information remains unchanged.