2 Replies Latest reply on Apr 9, 2018 7:53 AM by Cheryl Pederzoli

Can't access design studio assets after updating router/modem. Any suggestions?

Cheryl Pederzoli Mar 20, 2018 2:47 PM

I know this is bizarre but I just bought a new router/modem this weekend and now when I try to edit any design assets, it just times out and never loads. I know it is the router because if I connected to a different network, everything is fine. The new router is a Netgear. Any one have similar problems or suggestions? So far the Marketo Design Assets are the only thing I seem to have problems loading.

Re: Can't access design studio assets after updating router/modem. Any suggestions?

Grégoire Michel Mar 20, 2018 2:54 PM (in response to Cheryl Pederzoli)

Hi Cheryl,

Try cleansing you caches.

Greg
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Re: Can't access design studio assets after updating router/modem. Any suggestions?

Cheryl Pederzoli Apr 9, 2018 7:53 AM (in response to Cheryl Pederzoli)

In case anyone else comes across this, I discovered the problem. The firewall on the router was blocking access. When it was turned off, access was restored. It only appeared to affect access to the design studio.
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