AnsweredAssumed Answered

Different Marketo Support Tier Feedback?

Question asked by Tammy Chan on Mar 16, 2018
Latest reply on Dec 14, 2018 by Huihsing Kiang

Hi Everyone,


Does anyone have the Marketo business support? I was looking into purchasing it b/c I want faster response time on cases logged. Sometimes it takes over if not up to 2 weeks to get resolved - and sometimes these are pretty pressing issues which I'm hoping maybe business support can resolve over the phone? Though, I'm not sure it may not necessarily get resolved, it sounds like a case can still get logged if it needs to be further looked into, which I'm hesitant since my logged cases take as much time as it does to get responses. I was looking over the differences btwn online, business, premier and elite- any feedback would be great.