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Re: Single Customized Thank You Email
The problem is that a single global Smart Campaign won't pick up the program-level tokens.
For the campaign name, you can even use one of the built-in tokens like {{program.name}} or {{campaign.name}}, so you'd only need the {{my.downloadLink}} to be manually maintained. But unless the SC is local to the program, it won't pick up the tokens.
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Re: Single Customized Thank You Email
Hi Sanford,
I am still trying to build a centralized thank you email for all forms filled on company website.
I am trying to send only the download link - such as
Thanks for your interest! Here's a link to your recent download: {{lead.Download link}}
The token {{lead.Download link}} is working fine in some cases when I am filling any form on company website, but not every time( getting old link some times)
Can {{lead.Download link}} pick correct link every time we fill a form on company website?
On our website, We are one particular marketo form.
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Re: Single Customized Thank You Email
Trigger based on Data Value Changes to that field, not on Filled Out Form.
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Re: Single Customized Thank You Email
Sorry, not clear to me.
Please find the smart campaign that I am using.
If I select, Data Value Changes
in this smart list - it is asking for attribute.-
Re: Single Customized Thank You Email
RIght, and the attribute is Download Link.
I'm saying that if you want to ensure that no changes to the field are missed due to race conditions, trigger on that field change (which will be via a form fillout), not the fillout itself.
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Re: Single Customized Thank You Email
but that would only work for leads that already exist in Marketo - not net new ones, no? You can also include a "person is created" trigger along with the "Download Link" is not empty filter, but there still could be some race conditions that would disqualify qualified leads from running through this.
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Re: Single Customized Thank You Email
..which is discussed in greater detail here (regarding the race condition of including a filter with the "person is created" trigger): Trigger fires due to Data Value Change but Filter for the same field doesn't reflect the change - for discussion
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Re: Single Customized Thank You Email
Correct, in this case I'm dealing specifically with the form-based race condition. You would also need a Person is Created trigger -- and I do not believe there is a race condition in that case because the original insertion is atomic (contains all fields).
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Re: Single Customized Thank You Email
1 of 1 people found this helpfulYes, that's what you want. You can also constrain the Data Value Changes by
Source Web form fillout
for more self-documentation/precision.
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Re: Single Customized Thank You Email
Hi Everyone,
The smart campaign works fine and serves my purpose. But the issue is that - there is a time lag of 2-3 minutes between Form Filled on website and receiving the THANKYOU email.
Is there anything I could do to to reduce the time lag?
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Re: Single Customized Thank You Email
1 of 1 people found this helpfulThere's nothing you can do to compress that time, since you're waiting for the appropriate data to be ready -- and email isn't a realtime medium anyway.
Your experience does highlight how strange it is that some people deliberately add a wait step on auto-responders, which just adds more delay. I've never understood that approach and never do it myself.
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