1 Reply Latest reply on Mar 15, 2018 8:25 AM by Grégoire Michel

    Email Invalid Cause vs. Email Address

    Eric Podewell

      In the email invalid cause field, it shows the invalid cause such as 550 <epodewell@yahoo.com> No such user here. However, the email address in this field does not match the email address that I have for the person. I was thinking that maybe the email address had been updated in SFDC or Marketo, but I cannot locate any record of the email address being updated in SFDC or the record's activity history. I know for some emails, they have an alias, so is it possible that the alias is being populated into the email invalid cause instead of the actual email I am sending to? Or why isn't the email change, if there was one, showing up in the record's activity history?