2 Replies Latest reply on Mar 12, 2018 1:33 PM by Grégoire Michel

    Where did the segmentation go?

    Hossein Jalali

      Today we spend quite a lot of time creating 4-5 different segmentations and after approving them they all started processing.

      After leaving the "database" page we started working with other areas of Marketo and after 10-15 minutes returned to the "Database" page to check and see if the process is done, however to our surprise Segmentation is completely empty.

      2018-03-10_18-53-36.jpg

      It is as if nothing had been done. This is super strange as we did create the segments, we saw the little green thing on the corner start spinning and now this. What has happened?

       

      On a separate note, We also created a form (in Design Studio) called "Generic Form" and it is also not showing on the sidebar, however the form is showing in the center area of Marketo.

      2018-03-10_18-54-18.jpg

       

      Are we doing something wrong or is this an issue?

       

      Edit
      We just tried to create a local asset (email) and when selecting "Dynamic Content" they show up there:
      2018-03-10_19-11-38.jpg

        • Re: Where did the segmentation go?
          Veronica Holmes

          Hi - this is likely a GUI/display or caching issue. Do a hard refresh (CTRL+F5) of the browser, log in and out, turn your computer on and off, and if it's still a problem screenshot it and log a support request so they can hard refresh the Marketo tree cache for you. It's a pain but it happens sometimes. They aren't gone, just hidden.

           

          Also - I don't know if you are, but just never use Internet Explorer with Marketo. I find this happens a lot more with IE, but it does happen with all browsers unfortunately.

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