2 Replies Latest reply on Mar 11, 2018 7:50 AM by Dan Stevens

    Success : True

    S D

      Hi,

       

      For every program, we have following as success:

       

      Capture.PNG

       

       

       

      Question :

       

      I want to have success TRUE for all Program status - Subscribed, Registered, Downloaded, attended, Attended - On demand but NOT FOR "clicked Email".

       

      Is there a way out?

        • Re: Success : True
          Grégoire Michel

          Go to admin->tags and edit the channel you are using (not visible on your screenshot). and unclick the success box for the "clicked email" member status.

           

          Anyway, there can be false positives on email clicks (from link scanners and anti-phishing systems), and it is not a good idea to rely on click detection to compute successes.

           

          -Greg

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          • Re: Success : True
            Dan Stevens

            Not knowing which channel this is, it looks like you have an "all-in-one" channel here to capture progression status/success (seeing that you also have event-specific statuses here (like "attended") for an email - which really doesn't make sense).  Instead, it's recommended to created specific channels - each with only those relevant program statuses - for all of your marketing activities.  For example:

             

             

            And these would be the channel-specific program statuses, for example:

             

            Email:

             

             

            Event:

             

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