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Null field value if no value is given on form submit

Question asked by Christina Dearman on Mar 8, 2018
Latest reply on Mar 22, 2018 by Sanford Whiteman

We are trying to set up a process where if a person submits a form, and a non-required field is left empty, we infer that means the person no longer has that item.

 

Example: Bill told us 4 years ago he grows Rice. This year he renews his subscription to our magazine and leaves Rice blank (we cannot pre-fill per print audit rules). We want to have Marketo wipe out his previous answer and assume he no longer grows rice.

 

Can that be accomplished?

 

I thought perhaps have some sort of trigger campaign but that will overload our system and create a log jam in our Campaign Queue.

 

Ideas?

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