2 Replies Latest reply on Mar 9, 2018 1:53 PM by Grégoire Michel

    Transition Rules

    Casey Muller

      Hello,

       

      I set up a nurture in which the transition rule to get to stream 2 was

      email 1-4 delivered

      click link in any email

       

      I already see people in stream 2 and a few received an email in stream 2. What do I need to do to fix this?

        • Re: Transition Rules
          Kevin McMahon

          Hey Casey,

           

          Are you using filters or triggers? If using triggers, then if someone either receives email 1 or clicks on any link, then they will transition to the second stream.

           

          You can run a smart campaign to manually change people's stream using the Change Engagement Program Stream flow step

          • Re: Transition Rules
            Grégoire Michel

            Hi Casey,

             

            Provide some screenshots.

             

            And avoid using transition rules. They are limited and more difficult to debug. Batch smart campaigns are much better. No need for triggers, since EP casts are on fixed timeframes.

             

            -Greg