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Re: SFDC emails - sents, opened clicked, how to update SFDC status on Marketo
Sanford Whiteman Mar 5, 2018 8:55 PM (in response to Melina Chan)This needs to be in Products (should be a Move link at the right). "About" isn't a support space.
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Re: SFDC emails - sents, opened clicked, how to update SFDC status on Marketo
Grégoire Michel Mar 6, 2018 6:07 AM (in response to Melina Chan)Hi Melina,
If the email is send from SFDC, there is absolutely no way Marketo can know or detect the email is send or delivered.
The way I might to this is have campaigns in salesforce and/or a text field and add some information to that field or add the lead to the SFDC campaign each time and email is sent. I am not even sure that this can be automated in SFDC, BTW.
Once the field is updated or theSFDC campaign member is created, these information will sync with Marketo, where you will be able to trigger a smart campaign using a Data Value changes trigger or an "added to SFDC campaign" one.
-Greg
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Re: SFDC emails - sents, opened clicked, how to update SFDC status on Marketo
Melina Chan Mar 6, 2018 6:22 AM (in response to Grégoire Michel)Thanks Gregoire for your quick reply.
By some stroke of luck (I would still need to verify this on Salesforce), it seems to be possible using a batch process using smart campaign flow with activity logged / updated to detect opens at this point. However, not all test leads were successful using this approach, as some had this status
Skipped execution due to status is empty.Would you or anyone be able to advise what this means?
Thanks
Melina
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Re: SFDC emails - sents, opened clicked, how to update SFDC status on Marketo
Grégoire Michel Mar 6, 2018 6:27 AM (in response to Melina Chan)Can you please provide a screenshot of the smart campaign smart list and flow ?
-Greg
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