Hi there, can you please help clarify for me why my outlook is displaying only part of the image on my email? Whereas on my gmail - it loads completely fine.
Please move this to Products ("About" isn't a support space). Move link is at the right. And you have to include your code (not the whole email of course, but an HTML snippet surrounding the offending image).
Sorry I can’t seem to find the move link?
Natalie Ng | Senior Marketing Executive | APAC and South Africa
Phone +613 9245 9411 | Email firstname.lastname@example.org<mailto:email@example.com>
Hi Natalie NG,
The Gmail converts/compiles the email HTML in a different way then Outlook.
The best way is to use Emailonacid tool to check the email on different platforms.
Rest I would suggest depends on your email client priority.
PS: If the email look good on Outlook it will look almost the same in Gmail.
Is there any pointers on how to rectify this issue?
I would suggest you to use Inline HTML instead of CSS. If that doesnot work you need some designer to check the code.
Thanks Ravi! Will check with our designers.
Sent from my iPhone
What template are you using ?
This typically happens when the template is not a real multi-device / responsive one.
I’m using one of the basic templates available in Marketo. So it is very strange that its not working on my outlook.
What template ?
Even though, sometimes, they might have bugs
Hi Greg, they were one of the templates in Marketo. We’ll need check with our designers on the code. Thanks for all the help!
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