9 Replies Latest reply on Feb 23, 2018 2:24 PM by Sanford Whiteman

    Domain Alias Not Working

    Courtney Tobe

      I am trying to set up a domain alias. I followed the instructions outlined in this article: Add Additional Landing Page CNAMEs - Marketo Docs - Product Documentation but it still doesn't seem to be working correctly so I'm hoping someone on here can help me identify the problem.


      We are trying to set up a domain alias for a brand new domain: www.bbitestlabs.com. We have simply just purchased that domain, there is not an actual website tied to it.

      We got our IT team to set up the CNAME as follows: CNAME www.bbitestlabs.com -> bbitestlabs.mktoweb.com


      When I go into set up the domain alias I am typing it as bbitestlabs.com without the www and http://. And it's not working. I'm getting an error message that says the IP address isn't found. Can anyone offer some insight onto which piece of the puzzle I'm missing?