9 Replies Latest reply on Feb 23, 2018 2:24 PM by Sanford Whiteman

    Domain Alias Not Working

    Courtney Tobe

      I am trying to set up a domain alias. I followed the instructions outlined in this article: Add Additional Landing Page CNAMEs - Marketo Docs - Product Documentation but it still doesn't seem to be working correctly so I'm hoping someone on here can help me identify the problem.

       

      We are trying to set up a domain alias for a brand new domain: www.bbitestlabs.com. We have simply just purchased that domain, there is not an actual website tied to it.

      We got our IT team to set up the CNAME as follows: CNAME www.bbitestlabs.com -> bbitestlabs.mktoweb.com

       

      When I go into set up the domain alias I am typing it as bbitestlabs.com without the www and http://. And it's not working. I'm getting an error message that says the IP address isn't found. Can anyone offer some insight onto which piece of the puzzle I'm missing?

       

      Thanks,

       

      Courtney