AnsweredAssumed Answered

How to get opens and clicks from emails in an "email send" channel

Question asked by Casler Nancy (Nancy) on Feb 21, 2018
Latest reply on Mar 1, 2018 by Casler Nancy (Nancy)

I've been asked to come up with open and click data on several people who were sent emails from one Email Send program. There are a total of 4 emails within that program that they could have been sent, and I am tasked with finding out which emails a list of 7 specific recipients have opened and clicked. When I try to set up a smart list to find who opened each of those 4 emails within my program, I cannot see/select any of those emails in the smart list setup tab. I can see one other email supposedly in the program, but when I search for it, it doesn't come up in the instance at all. Can anyone point me to some guidance on this topic? I've searched to no avail...

 

Thanks!

Outcomes