5 Replies Latest reply on Feb 23, 2018 12:47 PM by Grégoire Michel

    Campaign results aren't showing up and do not match the campaign report

    Jay Wei

      I'm having issues viewing a smart campaign result.

       

      • The campaign: I sent an email to ~800 emails.
      • Campaign Report: I can see the opens, bounces, etc. Everything looks good right? It looks like ~50% opened the emails.
      • Campaign Results: But when I go to the Smart Campaign to view the actual results (E.g. who opened and read the emails) it only shows 1 person who was sent the email.

       

      Can someone please help? I wonder what I'm doing wrong here.

       

      Thanks!