2 Replies Latest reply on Jan 30, 2015 2:36 PM by 1b42bf5cc08c7f1a8fbdaf0867e158fd45b23c89

    Backup policies and services provided

      I am aware that Marketo provides the ability to restore an instance from a backup, but had a few questions I could not locate answers to within other community posts that I wanted to ask here:
      1. Can support provide a backup to me (in the case that I do not wish to perform a full restore)? If so, instead of providing an entire instance backup, can the data be filtered based on a set of criteria and be restricted exclusively lead data? Also, how far back and how often are backups retained?
      2. Where can I locate more information regarding backup policies & corresponding services that Marketo support provides in lieu of disaster recovery?
      Thanks!