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Interesting Moment doesn't match Marketo! help!

Question asked by 4c88872fc8653d5f3a370cd3cf1622df277012ca on Feb 16, 2018
Latest reply on Feb 20, 2018 by 4c88872fc8653d5f3a370cd3cf1622df277012ca

Hello,

Hoping someone can help with this. 

In SFDC the last interesting moment is not the one we are setting up via Marketo . How do we get this fixed? 

In the Marketo flow step, we said “interesting moment – Email”, and in the description, we said” Requested to be contacted – (program name)”.

In Salesforce, the Interesting Moment type is showing “Email” and description is showing “opened email”. We want the sales rep to see that the last interesting moment is Requested talk to an Expert rather than just opened an Email.

 

Can someone advise?

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