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Engagement Programs and Wait Steps

Question asked by 981de0b84219d3ac0408cbb4689cfbc7e0c71f69 on Feb 14, 2018
Latest reply on Feb 14, 2018 by 981de0b84219d3ac0408cbb4689cfbc7e0c71f69

Hi all,

I've been asked by my sales leadership to recreate, as best as possible, a lot of the functionality that is in SalesLoft in Marketo.  We're sending "cadence" style emails, so to handle that I've had to create a bit a of monster engagement program.

 

I'm having issues removing people from receiving further emails and I'm not sure why.

 

The program transitions people using this flow step:

 

and during that "wait" time, a sales rep, in SFDC, can move them out from receiving another communication by using the following:

 

 

The only thing I can think is that the lead is not considered a member in the program when the lead in the stream is in exhausted status because I get this (read the top two lines as well):

 

Any Thoughts?

Outcomes