I've been asked by my sales leadership to recreate, as best as possible, a lot of the functionality that is in SalesLoft in Marketo. We're sending "cadence" style emails, so to handle that I've had to create a bit a of monster engagement program.
I'm having issues removing people from receiving further emails and I'm not sure why.
The program transitions people using this flow step:
and during that "wait" time, a sales rep, in SFDC, can move them out from receiving another communication by using the following:
The only thing I can think is that the lead is not considered a member in the program when the lead in the stream is in exhausted status because I get this (read the top two lines as well):