2 Replies Latest reply on Feb 14, 2018 8:30 AM by Nicholas Dureault

    Engagement Programs and Wait Steps

    Nicholas Dureault

      Hi all,

      I've been asked by my sales leadership to recreate, as best as possible, a lot of the functionality that is in SalesLoft in Marketo.  We're sending "cadence" style emails, so to handle that I've had to create a bit a of monster engagement program.


      I'm having issues removing people from receiving further emails and I'm not sure why.


      The program transitions people using this flow step:


      and during that "wait" time, a sales rep, in SFDC, can move them out from receiving another communication by using the following:



      The only thing I can think is that the lead is not considered a member in the program when the lead in the stream is in exhausted status because I get this (read the top two lines as well):


      Any Thoughts?