2 Replies Latest reply on Feb 14, 2018 8:30 AM by Nicholas Dureault

    Engagement Programs and Wait Steps

    Nicholas Dureault

      Hi all,

      I've been asked by my sales leadership to recreate, as best as possible, a lot of the functionality that is in SalesLoft in Marketo.  We're sending "cadence" style emails, so to handle that I've had to create a bit a of monster engagement program.

       

      I'm having issues removing people from receiving further emails and I'm not sure why.

       

      The program transitions people using this flow step:

       

      and during that "wait" time, a sales rep, in SFDC, can move them out from receiving another communication by using the following:

       

       

      The only thing I can think is that the lead is not considered a member in the program when the lead in the stream is in exhausted status because I get this (read the top two lines as well):

       

      Any Thoughts?