5 Replies Latest reply on Feb 14, 2018 8:25 PM by Veronica Holmes

    How to stop lead from being reassigned upon 2nd form submission?

    Mahurrinah Sims



      I have two forms that have two forms :

      1. Demo Request
      2. Customer Service Request


      Those forms have their own smart campaign which assigns the leads to two different queues.


      In some cases a lead will fill out both forms. How can I make sure the lead isn't reassigned after the 2nd form submission?