11 Replies Latest reply on May 23, 2018 4:29 PM by Trish Voskovitch

    Changing engagement program stream

    Pierre Lintzer

      Hi,

      I'm having difficulty transitioning leads from one stream to another in an engagement program.

      I have 2 streams, one "Awareness" and one "Investigate and Compare". I want the leads to transition to the second one once the content in the first one is exhausted.

      Here is a screen shot of my setup:

      The 73 exhausted leads did not transition to the 2nd stream.

      Now even more confusing, I set up a smart campaign to "manually" move leads to the other stream, with the below settings:

      Smart List:

      Flow:

      and in the Schedule tab, I see that 0 people will be affected by the smart campaign, when I am expecting to see 73:

       

      Anyone has any idea what I could be missing?

       

      Thanks