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Consent to process logic

Question asked by 5ab24cdb487b3f47f682f32c5983ec6384b59cda on Feb 12, 2018
Latest reply on Feb 13, 2018 by Dan Stevens.

Hi All,


When Marketo support doesn't come back with solution you know its time to bring it to Community...


I created 3 fields to gather consent:

consent to process (Boolean field)

consent data and time (datetime field)

consent note (text field)



Logic is :

Trigger - data value change consent to process -true


Flow action : change data value for consent date time With {{system.dateTime}}

                     change data value :if form fill out is any consent note update with {{lead.Registration Source Info}}


I created form including consent to process field, but it doesn't work. Form also contain marketing opt in field and same logic as consent. None of the fields which have those tokens updates fields consent date time consent note.


Weird thing is that I have preference centre running on the same logic and it does work for preference centre but not for consent or marketing opt in.


Do you guys have any advices ? maybe you have better logic to gather consents on your forms?