3 Replies Latest reply on Aug 9, 2017 4:23 AM by Pavel Plachky

    WebEx Unique URL

      Hello,

      We are conducting a webinar later today and we have over 1k registrants. We sometimes get emails from people saying they can't get into WebEx and need the link. The link that we're using in our emails is the WebEx/Marketo token {{member.webinar url}} - which provides a unique link for every registrant.

      Is there any way to provide registrants with their appropriate unique link if they're not able to login at the time of the webinar?

      Thanks,
      Andrew
        • Re: WebEx Unique URL
          Josh Hill
          I'd check with WebEx on that one. There probably is, I believe if you check in the webinar creation box to find that link.

          You could also re-run their registration or ask them to check their calendar.
          • Re: WebEx Unique URL
            Becky Miner
            Also, to my knowledge, WebEx doesn't allow more than 1k attendees to a webinar.  So, while you can have over 1k registrants, not everyone will be able to join.  In your reminder email that you send out before the event, you may want to mention that "space is limited" if you don't already plan on doing that. Good luck!
            • Re: WebEx Unique URL
              Pavel Plachky

              You can use the send email action on the person record. Just find the person in lead database (not in program membership view, though as it does not allow you to make marketing actions), then select action Marketing/Send Email. If the email uses the member URL token, it will be populated.

               

              If the person is having issue getting emails from Marketo (because Marketo is blacklisted by their company email server), then you can use the send alert function to send the confirmation email including the personalized link to your mailbox and then forward it to the registrant, which would avoid the Marketo blacklisting hurdle.