Good morning Nation,
We are looking for a customer service & Sales CRM and shortlisted a few vendors. The implementation difficulty for each seems very different when hearing from people who use them vs salespeople "rosy" offerings. I am looking for advice on which CRMs you use and with what success.
I have heard "Aw, **** no" for Oracle because of implementation nightmares.
SAP will cost a fortune in consulting fees to implement and run.
Pegasystems no one has heard of.
Salesforce is ok.
What is your take?
Thanks in advance for your thoughts. I appreciate it.