AnsweredAssumed Answered

Registration Error...Is there a fix?

Question asked by Kevin McMahon on Feb 8, 2018
Latest reply on Feb 5, 2019 by Shelly Wilson

I've read through multiple discussions on registration error, but haven't found a solution to the problem. I don't understand why it even happens; it seems to happen randomly with no real pattern.


We use GTW and it seems to happen even when the connection with Marketo is active. Has anyone found the reason for this?


I've read it can also happen when the required fields are not filled out (First, Last, and Company) but our webinar forms require these three fields. Plus I've seen leads with all those fields populated still end up with the wrong status.


Here is the error I always see but can't seem to figure out why it's happening:


Screen Shot 2018-02-08 at 8.41.07 AM.png


Has anyone else been able to diagnose this error?