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Engagement Program Cadence Ignored?

Question asked by Amanda Hosek on Feb 7, 2018
Latest reply on Feb 8, 2018 by Lauren Aquilino

I created an engagement program with a cadence of every Monday and Thursday at 8:30 AM in the recipient's time zone. It was set to repeat weekly every 1 week and the first cast was Monday, February 5.

 

The first email sent as normal on Monday but today (Wednesday) I had to deactivate the first email in the engagement program. Once I did that, my second email was automatically sent to everyone. If my cadence is Monday and Thursday at 8:30 AM, why would my second email have sent out today?

 

Thanks in advance for your help!

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