4 Replies Latest reply on Feb 8, 2018 6:51 AM by Lauren Aquilino

    Engagement Program Cadence Ignored?

    Amanda Hosek

      I created an engagement program with a cadence of every Monday and Thursday at 8:30 AM in the recipient's time zone. It was set to repeat weekly every 1 week and the first cast was Monday, February 5.

       

      The first email sent as normal on Monday but today (Wednesday) I had to deactivate the first email in the engagement program. Once I did that, my second email was automatically sent to everyone. If my cadence is Monday and Thursday at 8:30 AM, why would my second email have sent out today?

       

      Thanks in advance for your help!