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Is the event reminder (24hrs, 10min...) is considered operational?

Question asked by Diana Jakubaityte on Feb 5, 2018
Latest reply on Feb 6, 2018 by Dan Stevens.

Hi, currently we do send operational emails if it's a confirmation email or important customer announcement, such as product update or other changes. Do you have any information about what is considered operational email? Could we be sending reminders as operational emails to bypass our email limitation cap?


We have a communication limitation cap of 2 emails/week and prefer not to use it for reminders.


Any information is much appreciated.


- Diana