4 Replies Latest reply on Feb 6, 2018 8:59 AM by Dan Stevens.

    Is the event reminder (24hrs, 10min...) is considered operational?

    Diana Jakubaityte

      Hi, currently we do send operational emails if it's a confirmation email or important customer announcement, such as product update or other changes. Do you have any information about what is considered operational email? Could we be sending reminders as operational emails to bypass our email limitation cap?


      We have a communication limitation cap of 2 emails/week and prefer not to use it for reminders.


      Any information is much appreciated.


      - Diana