7 Replies Latest reply on Feb 1, 2018 2:06 PM by Jasmine Kyles

    Removing Hard Bounces

    Sophia Sellars

      I sent an email to a large list of people. The email stats says there were ~23,000 bounces.

       

      I created a smart list for bounces ("email bounced") and soft bounces ("email bounced soft"), but the total only added up to about 12,000.

       

      I want to remove all the hard bounces from our database, but I'm not sure the smart list is pulling all of the hard bounces in the smart list.