Wanted to set up a quick rep alert that triggers if a form completer hasn't been contacted in 48 hours. Generally speaking, our mandate is to call within an hour.
Seems fairly straightforward -- some combination of data value changed + filled out form -- but I'm a little confused.
If I had filled out form = X + last contacted date value = empty (a field automatically updated via our phone system), then wait 48 hours, it could potentially send alerts for folks who'd been called from 0-48 hours after the action -- right?
What's the easiest solution here?