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Quick Logic Puzzle - Reminder: This Lead Hasn't Been Called in 48 hours

Question asked by Dan Askin on Jan 29, 2018
Latest reply on Jan 29, 2018 by JD Nelson

Wanted to set up a quick rep alert that triggers if a form completer hasn't been contacted in 48 hours. Generally speaking, our mandate is to call within an hour.


Seems fairly straightforward -- some combination of data value changed + filled out form -- but I'm a little confused.


If I had filled out form = X + last contacted date value = empty (a field automatically updated via our phone system), then wait 48 hours, it could potentially send alerts for folks who'd been called from 0-48 hours after the action -- right?


What's the easiest solution here?