4 Replies Latest reply on May 1, 2018 5:31 PM by Randy Davis

    Force "Known Users" to fill out any empty required fields on a form when "Show custom HTML" is enabled.

    Jesse Andrew

      We recently added a new required field to our forms, but all of our forms have custom HTML enabled so that if they are recognized as a known user, they are just displayed with a welcome message and button to download the related asset or register for the related webinar.

       

      We'd like to backfill this field for all of our current leads, but when a known lead comes to the site to fill out a form, they are not presented with the form, but instead just the CTA button because they are recognized as a "Known User." Is there a way to override the "Show custom HTML" functionality for users who have fields that are missing but required? Or is the only way to disable the custom HTML and always show the form?