11 Replies Latest reply on Jan 30, 2018 5:13 AM by Michele Giusti

    help

    Michele Giusti

      To save, I've been using Approve&Close, then Unapproving (AutoSave did not work and all my work was lost)

      I can not edit a template nor can I create a template. Sorry, i want to create an email, not use these ugly templates with 4x height of image size

      How can I just code it and then import and add your custom Marketo codes?

       

      ???

        • Re: This is the worst program I've ever used
          Malik Zafar

          do you have sufficient privileges? you should be able to edit templates and create templates

          • Re: This is the worst program I've ever used
            Trevor Parsell

            Hey Michele,

             

            For emails, you should be able to directly edit the code within individual emails by clicking edit code. Why are you unable to edit/create templates? I agree that the WYSIWYG editor is not great when trying to do any customization.

             

             

            Thanks!

            Trevor

            1 of 1 people found this helpful
            • Re: This is the worst program I've ever used
              Courtney Tobe

              Hi Michele,

               

              You should also be able to build a coded email template in Marketo via the design studio. If you select the Design studio from the homepage and then go under Email, Templates (see screenshot below) it should give you the option to select New Email Template. In that new email template you should be able to add your HTML Code.

              Screen Shot 2018-01-25 at 4.49.53 PM.png

              Once you finish adding your code, simply approve it and you should be good to go. Hope this helps.

              1 of 1 people found this helpful
              • Re: This is the worst program I've ever used
                Jenn Clauss

                Hi Michele,

                 

                I'm a former MailChimp, WhatCounts Publicaster/Campaigner, and Silverpop/IBM Marketing Cloud user, and I think I understand what you're trying to do here. Are you trying to code your entire email from scratch outside of Marketo and then just import your HTML file or a zip file containing it like you can in other programs? If so, the process is a little different in Marketo. If you just want to edit the code of a single email without creating a template, click on the Edit Code button in the Email Editor (shown in the screenshot Trevor shared above), and then paste your HTML in from your coding software. You cannot edit the source code of emails with dynamic content, but this should work for static emails.

                 

                If you have templates or code snippets that you work with outside of Marketo, I highly recommend setting them up as Marketo email templates using the steps Courtney outlined above and the articles Dan linked. I used all of the articles Dan linked to develop an email template for my company a few weeks ago. I'd be happy to help if you have any questions throughout the process.

                 

                As far as saving your work goes, I usually just choose Approve and Close because I'm paranoid about autosave.

                 

                I hope this helps!

                  • Re: This is the worst program I've ever used
                    Dan Stevens

                    To build on what Jenn mentions here - specifically around adopting to their proprietary template approach - you can really create an environment that makes creating emails and landing pages quite easy (and on-brand) - even for novices.  We recently worked with an agency on an "all-in-one" template that will be used for any type of email communication: newsletters, campaign content, event invitations, blog subscriptions, etc.  Here's a sampling of the variety of modules at our disposal to enable us to create the layout that works best for the type of communication/promotion:

                     

                     

                    It was a bit painful to get here - primarily all of the testing required (especially to get modules to render properly in Outlook) and going back and forth with the agency to make the necessary code changes.  But now that we've deployed this in our instance, the field marketers love the ability - and flexibility - to create just the look they want.  And since the hero banners are editable (text) and users can select from a wide variety of base images, they don't need to go to creative services every time they need a new email/landing page banner.

                  • Re: This is the worst program I've ever used
                    Mark McGourty

                    I am having similar issue; went to agency but code does not render well in Outlook; especially images.  I realize you need Marketo Syntex and cannot simply paste HTML from Dreamweaver etc..  You can seethe baseline of my image leaves a gap (grey color)  The image size is not customization - it should be.  It is built to 640px  wide but height will vary - not sure how to operationalize this.  Emails look great in Gmail and Yahoo; Outlook is sole issue.  My settings have been looked at; others have seen same game;  Frustrating. Unsure how to move forward but cannot be confident enough to send out emails as we are B2B so Outlook is dominant.  Thoughts appreciated.  Marketo has been unhelpful.

                    Outlook-Image.JPG

                    • Re: This is the worst program I've ever used
                      Michele Giusti

                      Hi again, Yes, there was an initial lack of permissions. After which I was able to see that it was not just a simple log-in and enter code, which was also extremely frustrating. But after a bit, I was able to make edits to the code starting with a template that was close to my design, then downloading it to Dreamweaver and copying it back up. But I do find this a difficult way to work. The code is cumbersome, and it just wasn't what I was expecting. I do understand it does an excellent job in other areas. Custom Design - not so easy!

                      Thanks for all the tips everyone : )

                        • Re: This is the worst program I've ever used
                          Dan Stevens

                          Michele - I see that you changed the title of this topic to "help".  While I understand you may have given second thought to your original topic (and wanted to rename it), you might want to change it to something a bit more descriptive so others that do a search on the community around "email template design" (or something similar) can learn from this thread.

                            • Re: help
                              Michele Giusti

                              Hi Dan, It was a multi-point compound issue, and my frustration was at the point of giving up. Besides the issues mentioned in previous threads, I was unable to connect yesterday, even after logging out and in several times. It would not swop out an image for one of same size. I simply abandoned the file I was working on and started over. Also, when trying Firefox, I was unable to see or grab the inside box gear icon to edit. And, I was also unable to see anything at all when logging in on the PC. I am on a Mac, which I had been using, but I did not know it was Mac only (in my case yesterday, it was, but I don’t believe this is the case for everyone).

                               

                              If these complaints help anyone, great, since it seemed many people tried to help me, these issues may be common to Mac users.

                              Thanks, Michele