9 Replies Latest reply on May 28, 2015 10:47 AM by 49c8b92f86f74f626a139673580a8017894d5669

    Does unsubscribe apply to a person or an email address?

      Our contact owners have come up with an interesting question for us. If a contact previously unsubscribed from receiving any email communications from our company, then moves companies and so has a new email address, can the contact owner opt them back in to receiving our emails?

      Basically - does the opt out apply to the email address the person opted out, or does it apply to the person regardless of their email address?