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Email 2.0 went to Junk folder as a Spam email

Question asked by Yun Bai on Jan 24, 2018
Latest reply on Jan 25, 2018 by Yun Bai



We just changed from Email 1.0 to Email 2.0 environment. For some reason, the email I created by using Marketo email 2.0 template went to Outlook Junk folder, as "***SPAM*** email. Then, I changed pre-header with two words, such as "January Newsletter", it went to Inbox. If I changed pre-header back or use different one, it all went to Junk folder.



Does anyone shared the same trouble? Does this issue is because of email pre-header? Or maybe other issue related to it?


Thank you,