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unable to authorize when I request a new code

Question asked by Aaron Stewart on Jan 25, 2018
Latest reply on Jan 25, 2018 by Aaron Stewart

I have a user that I am unable to get authorized with the SalesInsight add-in for Outlook.  I have tried revoking the license and reissuing, but still when they attempt to request an auth code it says a code has already been sent.

This is currently the only user I have having trouble with (as far as I know), everyone else seems to be working just fine.