AnsweredAssumed Answered

Email Script Token not displaying in email

Question asked by Justin Donlon on Jan 22, 2018
Latest reply on Jul 24, 2019 by Alex Firtl

I'm trying to create a fairly simple Email Script Token.


We have a Lookup field from Account to a custom object called District.

On District - we have another Lookupfield to User, and then formula fields to grab the user email and phone number.

So we created Email Script Tokens for those fields and pull them into the email...

When we send the email with the token the token doesn't translate to the value - but continues to display this: Phone: ${District__cList.get(0).CSR_Phone__c}

Any ideas what we could be doing wrong? Thank you!!