5 Replies Latest reply on Jan 22, 2018 4:32 PM by Sanford Whiteman

    Custom token working in one program but not another

    Jenny La Van

      Hi Community!

       

      I tested an email with the following custom email script to pipe in Account Manager's calendly link:

       

      #if( $lead.Insights_Account_Owner__c == "Lainey Seaton" ) 

      <a href="https://calendly.com/lseaton-bizrate/">HERE</a> 

      #end 

       

      #if( $lead.Insights_Account_Owner__c == "Lindsay Martinez" ) 

      <a href="https://calendly.com/lmartinez-bizrate/30min/">HERE</a> 

      #end

       

      The above works in one program, but when I tested it in another, nothing is being pipped in:

       

       

      My question is why does the identical email script work for one email but not another. This is how it looks in the email that works:

       

       

      I'd be greatly appreciative if anyone has any suggestions!

       

      Thanks,

      Jenny