5 Replies Latest reply on Jan 22, 2018 4:32 PM by Sanford Whiteman

    Custom token working in one program but not another

    Jenny La Van

      Hi Community!


      I tested an email with the following custom email script to pipe in Account Manager's calendly link:


      #if( $lead.Insights_Account_Owner__c == "Lainey Seaton" ) 

      <a href="https://calendly.com/lseaton-bizrate/">HERE</a> 



      #if( $lead.Insights_Account_Owner__c == "Lindsay Martinez" ) 

      <a href="https://calendly.com/lmartinez-bizrate/30min/">HERE</a> 



      The above works in one program, but when I tested it in another, nothing is being pipped in:



      My question is why does the identical email script work for one email but not another. This is how it looks in the email that works:



      I'd be greatly appreciative if anyone has any suggestions!