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Custom token working in one program but not another

Question asked by 69f3e980a2cd9bfbc1c01b9920168f52b683b327 on Jan 22, 2018
Latest reply on Jan 22, 2018 by Sanford Whiteman

Hi Community!


I tested an email with the following custom email script to pipe in Account Manager's calendly link:


#if( $lead.Insights_Account_Owner__c == "Lainey Seaton" ) 

<a href="">HERE</a> 



#if( $lead.Insights_Account_Owner__c == "Lindsay Martinez" ) 

<a href="">HERE</a> 



The above works in one program, but when I tested it in another, nothing is being pipped in:



My question is why does the identical email script work for one email but not another. This is how it looks in the email that works:



I'd be greatly appreciative if anyone has any suggestions!