8 Replies Latest reply on Jan 25, 2018 8:26 AM by Nacole Tanguay

    Token won't populate - keeps appearing as text

    Nacole Tanguay

      We used a Marketo email template to create our email and for some reason, the first token we insert in what would be an email signature line will not populate. It continues to display as text so for example we see this: {{lead.Lead Owner First Name:default=Sales}}. It doesn't matter what token we use; as long as it is the first token showing, it will not populate yet the remainder of the signature line will. We tried to troubleshoot with the customer service people but they haven't been able to determine the issue. Has anyone else encountered this? We are trying not to need to use a totally new email template so if anyone has suggestions of what to look for, that would be great!