2 Replies Latest reply on Jan 16, 2018 10:36 PM by Scott K Wilder

    Want confirmation (Marketo - SFDC Mapping)

    Scott K Wilder

      I inherited a Marketo instance that is mapped to SFDC. Looks like the Marketo State is mapped to SF Mailing State, but the information is not showing up in Salesforce. This is due (I think to the fact) it is a custom field. See below

      Screen Shot 2018-01-16 at 2.21.17 PM.png

      I think I should just map it to a regular non-custom field in Salesforce. Is this correct?

       

      Advice welcomed : )

       

       

      Thanks

        • Re: Want confirmation (Marketo - SFDC Mapping)
          Nicholas Manojlovic

          State maps out of the box to MailingState on the Contact and State on the Lead.

           

          If you are populating Marketo's "State" field, then you are populating this field in the CRM... but your CRM layout may or may not be displaying this field.

           

          In this case, it seems like the layout on the lead uses the State_Province__c field, which is populating against Marketo's State/Province field (ie., not the "State" field).

           

          You could try setting up a smart campaign that maps the value of State/Province to State.

           

          Be careful if you create two smart campaigns with one that maps State to State/Province and one that maps State/Province to State - or try it and see what happens.. hehe.