1 Reply Latest reply on Jan 10, 2018 2:24 PM by Keith Nyberg

    WebEx Loading Issues

    Charlie Magliato

      I use the Marketo/WebEx integration and over the past two weeks I've held three webinars. Each webinar results in a few (about 2-10 out of 150) registrants emailing me that they can't login to the webinar when they click the "Join Webinar" link - which uses the webinar token {{member.webinar url:default=Join Webinar}}.

       

      Each registrant informs me when they try to join the webinar, WebEx starts but won't load past 10%. I called WebEx support but they weren't much help. They only suggested that I recommend having the registrant try launching in a different browser, or clearing their browser history.

       

      Has anyone else experienced these WebEx issues?

       

       

       

       

       

      loading past 10% for me

        • Re: WebEx Loading Issues
          Keith Nyberg

          If you tested your email with a sample record you know was registered and the link worked, this is all on Webex's side.... wish I could provide more assistance.

           

          Also, may be better to set your default URL token to something like an email address or webinar issue landing page but just a thought.