AnsweredAssumed Answered

Moving leads between streams

Question asked by Carla Cabaceira on Jan 8, 2018
Latest reply on Jan 9, 2018 by Carla Cabaceira

Hi everyone,

I'm creating a nurture with 4 emails ( Email 1; Email 1b; Email 2 and Email 3)

Criteria: if a lead doesn't open Email 1 in a time frame of 3 weeks we need to send them the same email using a different subject line. If they interact with email 1 they will receive email 2 after the 3 weeks and 2 weeks after they will receive email 3.

To accomplish this I have created 3 streams:

Stream 1- sends email 1

Stream 2 -if email 1 is delivered add to stream 2  if they didn't open email 1 they will be sent to stream 3.

I have tested with 3 different emails and the email that didn't open email 1 didn't received email 1b.

I have attached some images- Please do not worry with the cadence I'm showing in the images as I'm currently testing and have everything going out everyday.

Any idea what I'm doing wrong? Can I send a lead from stream 1 directly to stream 3 by skipping stream 2?