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Re: Test Emails Not Sending! Any Suggestions?
Chris Saporito Jan 8, 2018 4:35 AM (in response to Darren McNelis)1 of 1 people found this helpfulYou can check with your IT department to make sure that all Marketo IP addresses are whitelisted. Sometimes this same issue happens to me where sample emails get delayed for quite some time. Can you send a live version to yourself to test the email?
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Re: Test Emails Not Sending! Any Suggestions?
Dan Stevens. Jan 8, 2018 5:17 AM (in response to Darren McNelis)A few other things to check:
- Is there a subject line?
- Did you include a valid "unsubscribe" link in the footer?
- Are the from/reply-to emails valid?
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Re: Test Emails Not Sending! Any Suggestions?
Natalie KremerJan 8, 2018 5:42 AM (in response to Darren McNelis)
1 of 1 people found this helpfulAdding onto what Dan said, I often run into this issue if I'm using an email token in the From/ReplyTo email and my test record doesn't have that information associated with it. One way to work around this is to choose a Lead record that you know has that field and send the test using their information.
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Re: Test Emails Not Sending! Any Suggestions?
Matt Solomon Jan 8, 2018 10:20 AM (in response to Darren McNelis)If using tokens, i'd check those first.
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Re: Test Emails Not Sending! Any Suggestions?
Lauren Aquilino Jan 8, 2018 6:31 PM (in response to Darren McNelis)+1 on both subject line and tokens!
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Re: Test Emails Not Sending! Any Suggestions?
Darren McNelis Jan 9, 2018 1:07 AM (in response to Darren McNelis)1 of 1 people found this helpfulHey Guys
It was actually an internal issue with Marketo itself and the support team fixed it! Thanks for the answers though ill note these