AnsweredAssumed Answered

Anyone "re-parent the custom object"?

Question asked by Summer Greene on Jan 3, 2018
Latest reply on Jan 9, 2018 by Summer Greene

Hi -

 

We are using custom objects to track user product interest on our website.... things are working well, but we've run into an issue when users get merged automaticly we loose the custom objects associated to one of the accounts. The Marketo documentation says  :

 

Caution:

When merging people, if the losing person has a Marketo custom object, it will not get re-associated to the winning person. Please re-parent the custom object prior to performing the merge.

 

but I can't find any documentationon how to do that. Anyone had any sucsess with that?

 

thanks,

summer

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