Our lead lifecycle processes leads first through the Inside Sales Reps, then gets qualified and moved to Sales. As such, I would like to use my Lead Scoring to alert the ISR (another field on our SFDC Lead object, which is also synced to Marketo) when the scoring reaches a specific custom defined threshold. But, the only options for Send Alert that I am seeing are to either the Sales Owner or the Account Owner. Has anyone encountered this and figured out a work around?
I even thought that maybe I could use a token for the "to other emails" but I don't believe that will work, or at least I don't know for sure if this will work.
Thanks for any help anyone can offer here.