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Is there a way to send an alert to an ISR? (not the Sales/Account owner)

Question asked by Nancy Rosenthal on Dec 30, 2017
Latest reply on Jan 11, 2018 by Sanford Whiteman

Our lead lifecycle processes leads first through the Inside Sales Reps, then gets qualified and moved to Sales.  As such, I would like to use my Lead Scoring to alert the ISR (another field on our SFDC Lead object, which is also synced to Marketo) when the scoring reaches a specific custom defined threshold.  But, the only options for Send Alert that I am seeing are to either the Sales Owner or the Account Owner.  Has anyone encountered this and figured out a work around?

I even thought that maybe I could use a token for the "to other emails"  but I don't believe that will work, or at least I don't know for sure if this will work.

 

Thanks for any help anyone can offer here.

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