2 Replies Latest reply on Jan 9, 2018 1:47 PM by Keith Nyberg

    How can I sync past unsubscribes into SFDC?

    Michelle Pouliot
    Michelle Pouliot Dec 21, 2017 11:38 AM

      Hi!  We are a newer Marketo customer and have realized that our SFDC was blocking Marketo unsubscribes from syncing with the email opt-out field in SFDC.  We've since undone the block and new unsubscribes are being reflected on the SFDC contact record.  Now how do I go back and get all the unsubscribes that happened before this fix to sync into SFDC?  TIA!

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        • Re: How can I sync past unsubscribes into SFDC?
          Grant Booth
          Grant Booth Dec 21, 2017 1:34 PM (in response to Michelle Pouliot)

          I recommend a campaign to reset the field value.

           

           

          Smart List:

            Unsubscribed = true

          Flow:

            Change Data Value 'Unsubscribed' -> false

            Change Data Value 'Unsubscribed' -> true

           

          That would take everyone who is currently unsubscribed, switch to false and then back to true. That should cause the true value to sync up to SFDC for all of those records. HOWEVER, make sure you do this at a time when you are absolutely positive there are no email campaigns going out. It would be bad news.

           

          Grant

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          • Re: How can I sync past unsubscribes into SFDC?
            Keith Nyberg
            Keith Nyberg Jan 9, 2018 1:47 PM (in response to Michelle Pouliot)

            Grants solution works but will also reset your unsubscribe date (if you use that field). So be sure to disable the campaign appending the unsubscribe timestamp if you dont want those values corrupted.  Another method would be to pull a list of unsubscribes from Marketo and do an import/mass update or similar to append the unsubscribe field in SFDC.

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