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HTML Encode Tokens in Emails from latest release broke our emails

Question asked by Grant Booth on Dec 20, 2017
Latest reply on Dec 22, 2017 by JD Nelson

Just making sure people are aware this happened so they can fix quickly:

In the latest release, it looks like Marketo pushed a change in Field Management so there is now a "HTML Encode Tokens in Emails" checkbox. When this rolled out, all fields defaulted to CHECKED.


Screen Shot 2017-12-20 at 2.28.40 PM.png

As a result, the text area field we were using to populate dynamic rich text in our email footer was encoded HTML, causing it to show up as though it were plain text:

Screen Shot 2017-12-20 at 1.22.32 PM.png


I'm guessing this is a security improvement intended to help neutralize code injection - but it would have been nice if this had been mentioned in the release notes...

I recommend other users audit what fields they are using in this fashion and make sure this is unchecked in Admin > Field Management.