AnsweredAssumed Answered

Unsubscribe and Email Opt out

Question asked by 64c0b767e1d1226638895e61e29bd926c9ba7596 on Dec 19, 2017
Latest reply on Dec 19, 2017 by Sanford Whiteman

Hi All,

 

We have person account on our SFDC. Rght now we are working on our email subscription preference. I am wondering since we have person account how can it affect our unsubcribe flow. Since (Leads and contact) are mapped to HasOptedOutOfEmail and Person Account is mapped to PersonHasOptedOutOfEmail.

 

I did some test and find that most of the time when I changed (person account) to unsubscribed = true, Email opt out will also become true. If I change the Email opt out to true, Unsubscribe will also change to true.

 

So I think they just mirror. But when I created an smart list. I have found out that we have a lot of record with different value. Both in contact and person account.

 

Do you have any idea why?

 

And also if a person account click unsubscribe on email. What field on salesforce will change is it HasOptedOutOfEmail or PersonHasOptedOutOfEmail or both?

 

THanks,

 

Ron

Outcomes